Shipping policy

Aurevia Shipping Policy

Last updated: October 3, 2026

1. Digital Products Only

Aurevia sells digital products, including ebooks, educational guides, playbooks, workbooks, and other downloadable educational resources.

We do not sell or ship physical products as part of our standard digital product offerings. Therefore, physical shipping fees, shipping carriers, and delivery addresses are not applicable to these purchases.

2. Digital Delivery

After a successful payment, customers receive access to their purchased digital products through the delivery method specified at checkout or on the relevant product page.

Depending on the product and platform, delivery may be provided through a download link, an order confirmation email, or another electronic access method.

3. Delivery Time

Digital delivery is generally intended to be available shortly after successful payment confirmation. Actual access may depend on payment processing, technical availability, and the delivery method used.

If you have completed your purchase but have not received access, please check your email inbox, spam, and junk folders before contacting us.

4. Download and Access Issues

Customers are responsible for having a compatible device, suitable software, and an internet connection to access their digital purchases.

If a download link does not work, a file is corrupted, or you cannot access a purchased product, please contact Aurevia for assistance. We will make reasonable efforts to resolve the issue.

5. Incorrect Email Address

Customers should ensure that the email address entered during checkout is accurate. If you entered an incorrect email address or cannot locate your purchase confirmation, contact us with your order details so we can help verify the transaction.

6. No Physical Shipping

Because our products are delivered electronically, customers should not expect a physical book, package, or printed workbook unless a specific product listing explicitly states otherwise.

7. Contact Us

For questions about digital delivery, missing downloads, or access to purchased products, please contact Aurevia using the contact information published on our website. Please include your order number and the email address used during checkout.