Refund policy

Aurevia Return and Refund Policy

All Sales of Digital Products Are Final

Aurevia sells digital products, including ebooks, educational guides, playbooks, and workbooks. All products are delivered electronically, and no physical items are shipped.

No-Refund Policy

Due to the digital nature of our products and the immediate access provided after purchase, all sales are final. We generally do not offer refunds, returns, or exchanges once a digital product has been purchased and access or download has been provided.

Exceptions

This policy does not exclude any refund, cancellation, or withdrawal rights required by applicable law. We will review issues involving duplicate payments, unauthorized transactions, incorrect product delivery, or files that are defective or inaccessible.

Technical Support

If you experience difficulty accessing or downloading a purchased product, please contact us. We will make reasonable efforts to resolve the issue or restore access where appropriate.

Refund Requests

To report a billing issue or request assistance, contact Aurevia using the contact details provided on our website. Include your order number, purchase email address, and a description of the issue.

Where a refund is legally required or approved, it will generally be returned to the original payment method, subject to payment provider processing times.

Policy Updates

Aurevia may update this policy from time to time. Any changes will be published on our website and remain subject to applicable consumer protection laws.

Contact Us

For order support, billing questions, or digital product access issues, please use the contact information published on the Aurevia website.